Fusion e cigs are the same models as V2 e cigs but their prices are a lot lower. They offer you free shipping, and you get a case for free with each kit you purchase. Their customer service is top notch and the e cigs give you a long lasting vapor, great choices in e liquid and powerful batteries. These factors are among the most important that we track, and they make Fusion an excellent choice for smokers looking to make the switch to e cigs.
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Why does the Fusion mini style e cig look and feel familiar?
If you’ve used V2 e cigs before, you’ll recognize the model KR808D1 e cig right away. It’s actually our single most favorite among mini style e cigs. The size mimics the feel of regular cigarettes, and it’s easily handled. The carto’s hold plenty of e liquid and they produce thick vapor. In addition, it’s easy to find parts for them.
What kind of selection does Firelight Fusion offer?
Fusion has a conventional three-piece as well as a two-piece model. The e liquids only have seven flavors, and we hope they increase the variety in the near future. The cartomizers only are available in menthol and tobacco, which is a limited choice, but they are refillable. The selection is average, as compared to other manufacturers.
How are their prices?
We give Fusion five stars for pricing. They are comparable to South Beach Smoke and Ever Smoke, and their starter kits come with five cartomizers, two batteries and two chargers (one wall and one USB). They also include a metal case for free with kits. The replacement Fusion batteries are just $9.95 each, which is a great change from companies whose batteries cost $20 or more.
You can purchase packages of five cartomizers for just $9.95, which is also a good price. Menthol and tobacco 50 ml e liquid bottles only cost $24.95, which is an excellent price. If you like fruity flavors, you can buy smaller 15 ml bottles of those for $9.95.
How does Fusion rate in customer service?
We rated them five stars here, too. We were confused at first because we located both Firelight Fusion and Firelight Micro models. The product pages weren’t very clear in their descriptions. We called in and a representative was able to answer each one of our questions pleasantly and patiently. They shipped the order promptly and it arrived quickly. We have only positive impressions of their customer service.
We did have a battery stop working not long after our purchase. There was no trouble light; it just went dead. We submitted a help desk ticket online, and got a response back within a few hours and it was even a Sunday! They apologized for the problem and we were told that they would send a replacement.
The replacement came Wednesday, so we considered that excellent service. We didn’t have to get a return authorization for the old part, and there wasn’t a long waiting period for the new one.
Does Fusion offer a lifetime warranty?
No, they don’t, but every company has redefined “lifetime” to mean whatever they want it to mean, anyway. The low prices are more than compensation for the lack of warranties. The Fusion is warranted for 30 days. They send replacement parts very quickly, too. This is especially important for smokers who are trying to quit, and are still needing nicotine through e cigs.
E-Cig Score: 93%